Reservation and cancellation conditions of Sarkcsillag Vendégház
Form of reservation and request for offer
These booking, modification and cancellation conditions apply only to individual bookings.
Sarkcsillag Vendégház only accepts accommodation reservations via the online booking system.
In order to make it easier for guests to get in touch, Sarkcsillag Vendégház operates a reservation system, which can be found under the 'Reservations' menu item on our website ( https://www.sarkcsillagvendeghaz.hu ).
Guests intending to make a reservation are kindly requested to fill in all the information requested in the reservation system accurately and meaningfully, with particular attention to the correct entry of contact details (phone number, e-mail address and billing address).
The correctness of the data entered in the reservation is the responsibility of the guest. If the guest cannot be reached at the telephone number or e-mail address provided in the reservation, or if the contact information proves to be incorrect and thus there is no possibility to confirm the reservation, the Sarkcsillag Guest House reserves the right to cancel the reservation, which also terminates the request for accommodation.
We ask our guests to write any requests regarding the accommodation in the "Comment" section. We ask our guests who arrive with child(ren) to select the age of the child(ren) correctly.
By making a reservation, the guest acknowledges that he has read and accepts the reservation and cancellation conditions.
In case of a request for an offer, the Sarkcsillag Vendégház will send the compiled offer to the guest in writing, which is not considered a confirmation. In case of written confirmation of acceptance of the offer, it becomes final after sending the booking confirmation.
Minimum number of nights that can be booked
Our current package offers cannot be booked for less than the indicated minimum number of nights. In all cases, please take into account the specified minimum number of nights.
Management of valuables and cash:
Dear Guests, we would like to point out that we do not assume any responsibility for valuables or cash lost in the apartment. We recommend that our dear guests store their valuables in a reliable place.
Prepayments
These advance payment conditions apply only to individual bookings.
Sarkcsillag Vendéház requires a 30% deposit for all individual guest bookings.
The deadline for payment of the advance payment is included in the confirmation as follows:
Advance payment:
- the 30% deposit must be paid to Sarkcsillag Vendégház - Szilvia Havasréti within 3 working days of the reservation.
Attention!!! If the date of the reservation is within 3 calendar days of the date of arrival, the deposit must be paid by bank transfer to Sarkcsillag Vendégház - Havasréti Szilvia on the day of the reservation. After that, you have no possibility to change the date, and the deposit paid by the guest becomes your property.
We can only accept advance payment by bank transfer.
The deposit must be paid by bank transfer to the following bank account number:
Szilvia from Havasrét
8315 Gyenesdiás Csillag utca 18.
K&H Bank Zrt.
Bank account number: 10400511-86768166-85851001
Our international bank account number/IBAN: HU74104005118676816685851001
BIC (SWIFT) code: OKHBHUHBXXX
We will send a confirmation of the completion of the reservation to the specified e-mail address.
The reservation becomes valid/final only if the requested deposit is received by the deadline!
In the notification section, please indicate the name of the person making the reservation and the reservation number.
The remaining amount beyond the deposit must be paid on site upon arrival!
Please indicate the need for a Guest company account in advance when booking. After the invoice has been issued, we are unable to make changes to the billing data.
Cancellation and modification conditions
These amendment and cancellation conditions apply only to individual bookings.
If the individual Guest notifies in writing 14 days before arrival at the latest that he/she wishes to cancel his/her reservation, the full amount of the advance payment can be used for a reservation of at least the same value within 6 months after the cancellation, depending on places, or will be refunded.
In the event of a refund, a gross 3% of the amount of the deposit will be charged as a deposit handling fee, an amount reduced by this cost will be returned to the Guest.
If the guest does not notify in writing within 14 days before arrival that he/she wants to cancel his/her reservation, the advance payment will be considered as settled. The deposit paid by the guest becomes his property, he does not provide services in exchange for the deposit paid.
House rule
- The apartment can be occupied between 14:00 and 18:00 and must be left by 10:00. After prior consultation, this can vary flexibly.
- Please protect the equipment and the objects of the apartment.
- The person causing the damage or his legal representative must compensate for the damage caused in the accommodation area.
- In every household, including apartments, it is possible that something goes wrong or gets ruined, apart from the fault of the guest. In order to avoid major damage, please report this to us!
- Please leave the kettle and grill clean after use!
- Garbage is collected selectively, so please throw it in the appropriate place of the selective collector.
- When leaving the apartment, always turn off the water, electricity and roll up the parasols!
- Only paying, registered guests are allowed to stay in the apartment building! Please notify visitors in advance!
- Pets cannot be brought into the accommodation area.
- The total booking fee refers to the number of days booked in advance. In the event that your stay here is interrupted early, we will not be able to refund money.
- In consideration of the silence order and our neighbors, please refrain from noisy activities! It is forbidden to operate any kind of sound system (speaker) outside!
- The owner has the right to cancel the accommodation if the Guest does not comply with the house rules.
- Our apartments are self-catering, we cannot provide meals. Upon arrival, we will make the following preparations, you will supply your needs during your stay here.
- Toilet paper, liquid soap, washing-up liquid, washing-up sponge, kitchen towel, washing-up tablets, basic spices
- bed linen, towels
- bathroom hand towel, exit - Before booking accommodation, the Guest has read, understood and accepted the policy.
If the individual Guest notifies in writing 14 days before arrival at the latest that he/she wishes to cancel his/her reservation, the full amount of the advance payment can be used for a reservation of at least the same value within 6 months after the cancellation, depending on places, or will be refunded.
In the event of a refund, a gross 3% of the amount of the deposit will be charged as a deposit handling fee, an amount reduced by this cost will be returned to the Guest.
If the guest does not notify in writing within 14 days before arrival that he/she wants to cancel his/her reservation, the advance payment will be considered as settled. The deposit paid by the guest becomes his property, he does not provide services in exchange for the deposit paid.
Conditions for bookings sold by intermediaries
The present booking and cancellation conditions also apply to guests arriving through other forums that sell Sarkcsillag Vendégház accommodation (online accommodation booking portals - Booking - Szállás.hu - Airbnb).
In the event of a discrepancy between the data found on other sales channels and on its own website ( https://www.sarkcsillagvendeghaz.hu ), the information on its own website shall always prevail. It does not assume any responsibility for their differences or any resulting damages.
In all cases, the parties will attempt to resolve disputes arising from the accommodation contract amicably. If the peaceful settlement does not lead to a result, the parties will direct the resolution of the disputes to legal channels. The parties, depending on their jurisdiction, have the sole responsibility of the Zala County Court to resolve their disputes arising from this contract.